The changes in the law and what for customers changing excessive charges, fraud, and service gaps: telephone and Internet customers know about so many sorry to complain. With the new telecommunications law, consumer rights be strengthened significantly. A lot has happened primarily in the fixed network and the Internet. The best example: stemming the queues rip off. Wait in the future free queues require patience. It noticeable, although on the telephone bill, the thing is annoying. The new telecommunications Act blocks now where: queues in the future may be used only for local telephone numbers, normal mobile phones and generally free of charge telephone numbers.
When local telephone numbers, the costs can be absorb frequently used phone flatrates again but by the. This either with a fixed price or must be completely free of charge applies in particular to special numbers now. Until this change fully enter into force, but still a year in the country will draw must. Until then considered to be transitional, that at least the first two minutes must be free of charge. Customers should be informed in each case over the costs and the respective billing model. Violations of the new rules be imposed on penalties, and then customers no longer pay.
With the landline phone number change is customers easier must in the future a special termination right given by the telecommunications service providers are, if the previously-related performance in terms of fixed-line and Internet at the new place of residence is not available. Changed the telephone provider, the period in which the customer is no telephone available, must be no more than a day. Is made with the previous phone number to the new provider, the conversion may take a calendar day maximum. In addition, it was decided that the portability when changing provider available must be. The same is true also for mobile phones. These can be taken even before the expiry of the contract for the new provider. Minimum level at Internet speeds of various offers of from renowned service provider is known that always the maximum possible speed is achieved with the type of connection. That is far below the actual speed, quite a few customers know to sing a song. By law, providers are but obliged in the future to specify a minimum level of quality of service. In plain language, this means that even minimum speeds for the respective place of residence must be assured for DSL connections. In addition, the Federal Network Agency may check at any time whether they are respected. The term of new contracts fixed-line, Internet and mobile telephony shall be maximum 24 months cost control and new minimum contract periods in the future. The telecommunications service providers are also obliged to offer contracts with a maturity not exceeding twelve months. A price cheaper alternative to the more expensive tariffs without thereby offering customers Minimum term of contract. What was possible only when the fixed works now also in mobile communications: customers may contradict from now on individual items in their cell phone bill, without risk, having to take a blocking of the port in purchase. More cost control promises also have the right to have future completely disable payment functions of mobile phones. Questions remain on the part of the customer, the companies are obliged to answer them via a free hotline. Michael perch